How to contact us

Please refer to our comprehensive FAQ section for immediate service.

E-mail

To serve you better, our customer response team provides a highly efficient service by email. Please send your emails to: We would greatly appreciate the following information if applicable:

• order id
• model of phone
• phone number and country of service
• brief description or comment

Please note that any queries received within business hours will be answered on the same day and that outside business hours your queries will be answered on the next business day.

Fax

From overseas: + 813-4496-4344

From Japan: 03-4496-4344

Business hours:

Our office is open from Mon-Fri 9:30am-6:00pm Tokyo time.
(except Japanese national holidays.)

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Go Mobile provides a toll-free number for help while using our phones. These numbers are included in your instruction manuals. We may also be able to assist you by email.