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Frequently asked questions
I am leaving within 24 hours - how do I get a phone?
If you have not already signed up as a Corporate Member you will need to submit an application immediately. After you have received your details simply log on and place your order. Any order less than three business days in advance will require express delivery - please ensure that you select express on the order form. Please also ensure that there is a sufficient deposit in your account. Phones cannot be shipped with insufficient deposits.
I am a Go Mobile Corporate Customer and am having problems with my phone - what do I do?
For a quick response, we suggest that you with any queries. Alternatively, during Japanese business hours of Monday to Friday 9:30AM to 6:00PM please call us at 03-5405-2298. During Japanese holidays and outside of normal office hours we suggest that you email us or contact your administrator as they have a special access number.
I have lost my phone - what do I do?
We suggest that you contact us immediately so that we may deactivate the phone, as you are responsible for all charges until we are notified. Please ensure that you include your name, phone number, type of phone and if possible your order id.

For a quick response, we suggest that you with any queries. Alternatively, during Japanese business hours of Monday to Friday 9:30AM to 6:00PM please call us at 03-5405-2298. During Japanese holidays and outside of normal office hours we suggest that you email us or contact your administrator as they have a special access number
I want a specific phone model - can you help me?
Since we use a different phone model for each country we are unable to provide a specific model. All phone models have been tested for durability, style and ease of use and we only use Nokia, Motorola or Sony Ericsson phones.
I travel frequently and often to multiple countries. If I use your phones my office colleagues and my Japanese contacts will have to always remember my new phone number. Is there an easier way to stay in touch?
Our 03 local line is a convenient and easy way to stay in touch. We suggest that you select the premium package which includes a 03 line so that your colleagues can dial a local Japanese number to reach you. If you would like the same numbers for both overseas and locall calls then please select a time period such as six or twelve months as we cannot reserve numbers due to limited availability.
SuperCall service
What does VOIP mean?
VOIP allows you to make telephone calls using a computer network over a data network like the Internet. Calls using VOIP are often associated with very low prices per minute but have poor quality such as unclear lines and frequent hang-ups. SuperCall does not utilize VOIP to make phone calls but rather places all of the calls through a telephone switch which makes the calls economical in cost but does not compromise in call quality. The SuperCall solution recognizes that business users require high quality at a reasonable price.
Why is Alaska not included as part of Super 5 when it is a part of the USA?
Go Mobile always negotiates with its suppliers to obtain the best prices for its customers. However calls that terminate in Alaska is significantly more expensive than calls that terminate in mainland USA and Hawaii.
I would like to sign up for Super 5 on my mobile and Super 20 on my landline at work - but I would also like to be able to call other countries on both lines. Can I do this?
SuperCall can be registered to any landline or mobile. Please note that the charges are per registered line. Any registered line is authorized to make calls to any country outside of the Super 5 or 20 list. All calls will be billed per minute according to our rate guide for SuperCall.
I would like to try Super 5 for just a month - what is the minimum subscription time?
SuperCall for both Super 5 and Super 20 is a monthly service which is billed in advance and requires 60 days written notice for termination. For first-time subscribers this implies a minimum period of 3 months and any time after that a 60-day written notice.

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